FAQ’s

Managing your Application

How do I apply for a role at Wrest Point?

To apply for current advertised vacancies, click on the “Apply Now” button at the bottom of our advertisements on our Career Opportunities page.

You will need to complete an online application form and attach a resume, cover letter and any relevant supporting documents (for example; RSA or RCG certificates).

Can I email, fax, post or deliver my application in person?

We only accept applications that are lodged through our online application process so we can keep track of your application and keep you up to date. You will need to have an email address in order to complete an online application.

I can’t find a suitable vacancy advertised at the moment?

We always have a Wrest Point General Expression of Interest vacancy listed on our site so you can register and maintain a profile with us for future vacancies.

You can also set yourself up with Job Alerts to be notified when a vacancy that interests you comes up via the “send me jobs like these” link that appears when searching for vacancies.

I can’t complete my application form

If you are unable to complete an application form in one sitting, you can simply save your application and log in at a later stage to pick up where you left off.

If you’re having technical difficulties, please contact one of our Career’s Team (Contact Us)

I am under 18 years of age, can I still apply?

You must be at least 18 years of age to work in outlets or areas that provide gaming services to our customers. We do consider applications from candidates under the age of 18 for some of our non-gaming related positions.

Maintaining my General Expression of Interest application

To change the details on your application, you will need to enter your email address and the password you selected when you set-up your account. If you have forgotten your password, please follow the prompts to reset.

Your application will remain on file with us for as long as you would like us to consider you for vacancies within our business. Feel free to update this application when things change for you.

Can I delete my profile or withdraw my application/s?

You can withdraw your application for individual positions or opt to remove your entire profile by logging into your profile with your email address and password. You can also make contact with one of our recruiters (via our Contact Us page) and we can delete your profile or withdraw your application for you at your request.

I have forgotten my password?

You can reset your password anytime by clicking on the “Don’t know your password” option when entering your application profile; a new temporary password will be sent to you via email. You will then be given the option to select a new password.

I have applied now what?

You will receive a confirmation email from us acknowledging that we have received your application. We will then assess your application based on the criteria outlined for the position and update you accordingly.

When will I receive an update on my application?

For open vacancies we will advise you via phone or email if your application is progressing or if your application has been unsuccessful at this point.

For expression of interest applications, we will only contact you of if your application suits an open vacancy within our business.

The job you applied for will list a contact point (on the advert) for any follow up queries that you may have. Alternatively, you can access the Contact Us page to view the contact details for our Careers Team.

All candidates that are successful in moving through to an interview will receive a phone call and email confirming the interview details (candidates that receive assessment centre invites may be emailed and sent an SMS without a phone call).

Selection Process

What can I generally expect from a selection process?

Our general recruitment process may cover all or some of the below steps:

  • Review application submitted and supporting documents
  • Phone screening with shortlisted applicants
  • Individual Interview or Assessment Centre (Group interview)
  • Follow up interview (if required)
  • Testing/Online Assessments
  • Pre-employment checks
  • Video Interviewing

How long does a selection process take?

The duration of the selection process can vary; up to 4 weeks can be used as a guide. If you have any queries regarding your application, the recruiter listed on the job advertisement will be able to advise you.

Preparing for an Interview

What should I do to prepare for an interview?

The interview is your chance to “sell yourself” and create a positive first impression.

Check out our Career’s site to familiarise yourself with what the Wrest Point employment experience is like and what you can bring to the role you have applied for.

We recommend that you thoroughly read through the position description for the role you have applied for. If you have time prior to your interview it can also be beneficial to visit Wrest Point and familiarise yourself with the property and its service offerings.

It is always beneficial to arrive to your interview early, as for some of our roles, we require you to complete some paperwork prior to commencing the interview. Please make contact with one of our recruiters if you’re running late or if you are no longer able to attend your interview.

What do I need to bring with me to interview?

Please bring along some or all of the following:

  • Qualification documents and certificates relevant to the position (compulsory)
  • Photographic proof of identity or birth certificate (compulsory)
  • Portfolio
  • Recent professional reference details (preferably supervisors/managers from a current employer – minimum 2 references)
  • A list of questions that you may have in relation to the role, department or the business
  • A copy of your resume for you to refer to

What should I wear to my interview?

It is recommended that you wear business attire to an interview and be neatly presented.

What types of questions are typically asked at an interview?

We ask a series of behavioural based interview questions that focus on the core competency areas of the position. You will be required to provide examples of experiences where you have demonstrated these behaviours.

You will be provided with a position description prior to your interview which outlines the core competencies and requirements of the role.

We will give you the opportunity to ask questions in the interview, so come prepared!

What other assessments might be included in the process?

The recruiter will advise you if the role you have applied for requires you to undertake any additional assessments.

An assessment may take the form of a:

  • Work trial
  • Presentation assessment
  • Verbal, numerical or abstract reasoning assessment
  • Personality profiling assessment
  • Physical assessment against the duties of the role

What happens after my interview?

You will be contacted via phone by one of our recruiters to advise if your application is progressing through to the next stage of the recruitment process or if your application has been unsuccessful. Please allow up to 2 weeks post interview for an update.

Confidentiality

Is my application confidential?

Yes. We are committed to protecting the privacy of the personal information that you may provide. The Federal Group (Mulawa Holdings Pty Ltd and its controlled entities) will only use your personal information for the purpose of determining your suitability for employment as per your application. This information will only be disclosed to the delegate in Human Resources/Recruitment, except where otherwise lawfully permitted or required by law. Our Privacy Policy provides further detail and can be viewed here

Uniform and Personal Presentation

Will I be provided with a uniform?

The majority of our team members are provided with a uniform.  If you are required to wear a uniform your manager will arrange a fitting before you start.  Items that cannot be laundered will be dry cleaned by Wrest Point.

Are there any grooming requirements?

Yes and a full copy of our policy and guidelines will be provided to you before you start.

Before you apply it is important to note that:

  • tattoos are acceptable if they are invisible under clothing, or small and discreet and not on your hands or face.
  • up to two piercings per ear are acceptable. Stretchers or expanders are not acceptable.
  • other visible body piercing  (such as in the eye brow, nose, lip or tongue) are not acceptable and will need to be removed or covered.

Video Interviewing

What is a video interview, and how does it work?

A video interview is a tool that is used in our recruitment process for some of our roles at Wrest Point. It’s a great tool that allows you to think about your questions before you answer, and you can complete your interview at a time and place that best suits you.

You will be asked a series of competency based questions in your interview that are related to the role in which you have applied for. You will be given a set time to review your questions and to think about your answer, and then you are given time to record your answer. This sequence repeats itself until you’re all done.

Do I have to do this?

For some of our roles, you will be invited as part of the recruitment process to complete a video interview. If you have been invited, you will need to have your interview completed prior to the closing date if you wish to still be considered for the role.

How long do I have?

We aim to allow candidates 3-5working days to complete their video interview.

I’m having technical difficulties- who can help me?

Our support team at Vieple are available to help you with any technical difficulties you may have. If you require support, you can visit http://vieple.com/faqs/, or you can reach them via email on support@vieple.com.